Orozco Carrillo, J., Pazmiño Alarcón, K., Alvear Haro, P., & Jimenez Vargas, N. (2020). Total quality management in higher education institutions. MktDESCUBRE, 1(1), 17 - 26. Retrieved from http://revistas.espoch.edu.ec/index.php/mktdescubre/article/view/355