Leadership competence in the administrative management of the Manta water company

Abstract

By exercising leadership, managers achieve a positive influence on their employees and therefore, greater results for the company. In this context, the purpose of this study is to analyze the impact of the development of leadership competence during the administrative management of managers in the Manta Water Company, during the period from March to December 2020. In the work methodology Direct observation was applied to 22 company executives, as well as the pre-experiment accompanied by the Chi-Square (X2) statistician for the evaluation of the main impacts achieved by the executives after various workshops and trainings carried out. The main results show an improvement in the leadership competence exercised by the studied executives of the Manta Water Company and therefore changes in their administrative management. As a conclusion, it was possible to verify that the leadership competence variable has a notable impact on the improvement of the administrative management of company executives by significantly affecting the improvement of the quality of work life of its employees, in the processes of hydrosanitary services and a better harmonization and relationship between the desired, real and perceived service by customers.